Refund policy

Note: This is a convenience translation. The German version is legally binding.

We offer a 30-day return policy. This means that after receiving your item you have 30 days to request a return.

To be eligible for a return, the item must be in the same condition in which you received it, unworn, unused, with tags attached, and in its original packaging. You will also need the receipt or other proof of purchase.

To initiate a return, you can contact us at matthias@ohoya.de. Please note that returns must be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we will send you a return shipping label as well as instructions on how and where to send the package. Items returned to us without a return having been requested beforehand will not be accepted.

If you have any questions about returns, you can contact us at any time at matthias@ohoya.de.

Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective or damaged, or if you have received the wrong item, so that we can evaluate and resolve the issue.

Exceptions / Non-Returnable Items
Certain items cannot be returned, e.g. perishable goods (e.g. food, flowers or plants), custom products (e.g. special orders or personalised items) and personal care goods (e.g. beauty products). We also do not accept returns of hazardous materials, flammable liquids or gases. Please get in touch if you have questions or concerns about a specific item.

Unfortunately, we cannot accept returns of sale items or gift cards.

Exchanges
Returning the item you received is the fastest way to get the item you want. Once the return is accepted, you can purchase the new item in a separate purchase.

European Union – 14-Day Withdrawal Period
Notwithstanding the above, you have the right to cancel or return your order within 14 days without giving reasons if the goods are shipped to the European Union. As described above, the item must be in the same condition in which you received it, unworn, unused, with tags attached, and in its original packaging. You will also need the receipt or other proof of purchase.

Refunds
We will notify you once we have received and inspected your return and let you know whether the refund has been approved or not. If approved, you will automatically receive a refund to your original payment method within 10 business days. Please remember that it may take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return, please contact us at matthias@ohoya.de.